Webstore Privacy Policy

Last updated: August 7, 2023

This WorldPantry.com® Privacy Policy ("Policy") applies to this Teapigs Webstore, as well as WorldPantry's other data collection practices, including when you contact us by phone, chat or email, subscribe to our mailing lists, or engage with us on social media. This Teapigs Webstore is distinct from the Teapigs Website and other information collected online or offline directly by Teapigs, which is subject to the Teapigs separate Privacy Policy.

This Privacy Policy ("Policy") explains how WorldPantry.com® ("World Pantry") and Teapigs ("Teapigs") (collectively, "we" or "us") collect, use, and disclose information about you with respect to the Teapigs Webstore (the "Teapigs Webstore Site"), including information collected on the Teapigs Webstore Site or through telephone, email or other methods to support the Teapigs Webstore Site. This Teapigs Webstore Site is distinct from Teapigs's website and other information collected online or offline directly by Teapigs, which is subject to Teapigs's separate privacy policy.

Protecting your privacy is very important to us. We will only use the information you share with us for the purposes set forth in this Policy, including to process your orders and enhance your shopping experience. Because we respect your privacy and your preferences in how we use your information, our goal is to be transparent about our practices regarding the collection, use and disclosure of your information.

World Pantry only sells to and ships to United States addresses and will not collect any personal data from users in the European Union or other countries. This Policy is therefore applicable only to United States consumers.

This Policy is subject to our Terms of Use. We may update this Policy from time to time, as specified in the "Changes to This Privacy Policy" section below.

California, Colorado, Connecticut, and Virginia state laws confer certain rights relating to personal information or data to their residents. If you are a California resident, please also see our California Consumers Only section in this Policy located here. If you are a Colorado resident, please also see our Colorado Privacy Act Notice in this Policy located here. If you are a Connecticut resident, please also see our Connecticut Data Privacy Act Notice in this Policy located here. If you are a Virginia resident, please also see our Virginia Consumer Data Protection Act Notice section in this Policy located here.

Your Consent

Please review this Policy periodically. You should read this entire Policy before submitting information, including personal information, to us in any form or using the Teapigs Webstore Site. Whenever you submit personal information to us, you consent to the collection, use, disclosure, transfer, and storage of that information in accordance with this Policy.

We may make full use of all information that is de-identified, aggregated, or otherwise not considered personal information under applicable privacy laws.

Collection Of Information

We collect personal information about you in the following ways:

  1. from you when you voluntarily submit information directly to us;
  2. using automated technology, including when you visit the Teapigs Webstore Site, social media platforms, or interact with our electronic advertisements or communications; and
  3. using third-party sources including but not limited to our brand partners and their shopping sites, service providers, analytics providers, or through social media and other websites or services we interact with.

The types of information we may collect about you include:

  • Contact Information: We collect information you provide when you visit the Teapigs Webstore Site, place an order, purchase a product, request newsletters or reminder services, make an inquiry, post a customer review, or enter one of our contests or promotions. Examples include your name, mailing address, telephone number, and email address.
  • Activity Information: We collect information about your activity on the Teapigs Webstore Site. Automated technology collects information from your computer or mobile device and includes cookies, web beacons, local shared objects, or other similar technology. More information is given below in the "Cookies and Other Technology" section below.
  • Transactional Information: When you make a purchase, we collect information about the transaction, such as credit card number and expiration date, purchase history, and other customer order information.

More information about our collection, use, and disclose of your personal information is described in the chart in Annex 1 below.

Use Of Information

All personal information may be used for the purposes stated in this Policy. We may combine data collected from third-party sources. We may also use the information we collect to:

  • Process and fulfill your orders, and to notify you of your order status;
  • Respond to your requests for newsletters or reminder services and to administer contests and notify you if you win;
  • Notify you about important changes to our websites, new services, or special offers;
  • Provide you with a customized user experience;
  • Improve our business operations, properties, communities, services, the Teapigs Webstore Site, and social media;
  • Send promotional communications or offers (unless you have requested that we not send such communications);
  • For marketing, research, legal, and other business purposes;
  • Comply with our policies, procedures, and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes, and enforcing our legal agreements and policies;
  • Analyze and track usage of our services including the Teapigs Webstore Site, our brand partner sites, and social media accounts;
  • Better understand how you use the Teapigs Webstore Site and our services;
  • Enhance, modify, or improve the Teapigs Webstore Site, our business, our services, and our products; and
  • As otherwise specified at the point of personal information collection.

Disclosure Of Personal Information

We disclose personal information in the following circumstances or as otherwise described in this policy:

  • With our associated brand partners, who jointly own certain personal information collected on the Teapigs Webstore Site.
  • With consultants, service providers, processors and contractors that we use to support our business and operations (e.g., shipping, e-mail distribution, market research, name and address verification, promotions management and payment processing, processing credit card payments, engaging technical support for the Teapigs Webstore Site, or performing analysis related to the Teapigs Webstore Site) who have agreed to keep the information confidential and use it only to provide the applicable service(s).
  • With other companies we work with who help us gather information from you and or help us to communicate with you and assist with data analytics.
  • With other parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests; to comply with the legal process; to enforce our terms and conditions; to protect our operations; to protect our rights, privacy, safety or property, and/or you or others; to allow us to pursue available remedies or limit the damages that we may sustain; to identify, contact or bring legal action against someone who may be causing injury to or interfering with our (or others') rights or property; to support any actual or threatened claim, defense or declaration in a case or before any jurisdictional and/or administrative authority, arbitration or mediation panel; or in connection with disciplinary actions/investigations.
  • With an acquirer or successor-in-interest, in connection with the sale, assignment or other transfer of the business of our website or the sale, assignment, merger, reorganization, change of control, consolidation, joint venture, transfer or other disposition of all or any part of World Pantry, Teapigs or their affiliates including any negotiation thereof.
  • To provide you with improved services, we may use aggregated or deidentified data (that is not considered personal information under the law) for research and commercial purposes.
  • We may also provide aggregate statistics about our sales, traffic patterns, and related site information to reputable third parties, but these statistics are not considered personal information under the law.

Retention Of Personal Information

We will retain your personal information (collected through offline and online methods) for as long as it is necessary for the purposes described in this Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. For more information regarding retention of personal information see Annex 1.

Children

We are not subject to the requirements of the Children's Online Privacy Protection Act ("COPPA"). We do not knowingly collect information from minors in the United States or elsewhere with or without the consent of their parents or guardians. If you are not 16 or older, you should not visit or use the Teapigs Webstore Site or social media accounts. If you become aware that a child has provided us with personal information without appropriate consent, then please contact us using the details below so that we can take the appropriate steps in accordance with our legal obligations and this Policy.

Email Marketing

If you no longer wish to receive email marketing communications from us, you may opt-out of receiving marketing-related emails by using the unsubscribe method provided in our communications (e.g., by clicking on the "unsubscribe" link in the email to unsubscribe). Please note that unsubscribing from our promotional material will not prevent us from contacting you for other reasons, such as responses to customer service inquiries, or information about products you have purchased or about which you have requested information.

Cookies and Other Technology

How does the Teapigs Webstore Site use cookies?

  • Automated technology collects information from your computer or mobile device and includes cookies, web beacons, local shared objects, or other similar technology. A cookie is a small piece of information sent by a website that is saved on your hard drive by your computer's browser. A "web beacon" is a small object or image that is embedded into a web page, application, or email and is used to track activity. They are also sometimes referred to as pixels and tags.
  • Our uses of cookies, web beacons, and similar technologies fall into the following general categories:
    • Operationally Necessary. This includes technologies that allow you access to the Teapigs Webstore Site, that are required to identify irregular site behavior, prevent fraudulent activity and improve security, or that allow you to make use of our functions such as shopping cart, saved search, or similar functions;
    • Performance-Related. This includes technologies to assess the performance of the Teapigs Webstore Site, including as part of our analytic practices to help us understand how our visitors use the Teapigs Webstore Site, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve the Teapigs Webstore Site;
    • Functionality-Related. This includes technologies that allow us to offer you enhanced functionality when accessing or using the Teapigs Webstore Site. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our sites;

How do I manage cookies?

You may refuse or accept cookies from the Teapigs Webstore Site at any time by activating settings on your browser. To find more information about cookies and for instructions on how to disable them please visit www.www.allaboutcookies.org or visit the help section of your browser. Most browsers are initially set to allow cookies, but also offer the option to restrict cookies or warn you of their use.

Third Party Advertising And Analytics Disclaimers

We and/or third parties including service providers on our behalf, may use cookies, web beacons and other similar technology, to collect information from you such as your activities on the Teapigs Webstore Site for the purposes described in this Policy including analytics, monitoring performance, and improvement of the Teapigs Webstore Site (traffic, errors, page load time, popular pages, etc.)

Examples of our third-party service providers to help deliver our services or to connect to our services are described below.

Google Analytics and Google Ads: We use Google Analytics to understand how our website, services, and products perform and how you use them. We have enabled the Restricted Processing of Data feature with respect to Google Analytics and Google Ads. However, if you would like to take additional precautions to opt out of Google Analytics and Ads, you can opt out of Google Analytics by installing Google's Opt Out browser add on: https://tools.google.com/dlpage/gaoptout and opt out of interest-based Google ads using https://adssettings.google.com/u/0/authenticated. To learn more about how Google processes your data, please visit https://www.google.com/policies/privacy/.

Meta Pixel and Meta Ads: We use Meta Pixel to understand how our website, services, advertisements, and products perform and how you use them. We use Meta Ads to advertise and market our services to you. We have already enabled the Limited Data Use feature with respect to Meta Pixel. To learn more about how Meta uses your data please visit https://www.facebook.com/privacy/explanation or log on to your Facebook account and access your settings. To understand more about Facebook advertising and manage your preferences please visit https://www.facebook.com/about/ads.

This Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies on third party websites or which are covered by such third parties' privacy policies. For more information, we encourage you to check the privacy policies of these third parties to learn about their privacy practices.

Remarketing and Advertising Opt-out: We use remarketing services to inform, optimize, and serve ads on third-party websites to you based on your use of our Site and social media. For more information regarding targeted advertising and to opt out of sharing your information with third-party companies engaged in targeted advertising, including social networking sites visit the AdChoices website powered by the Digital Advertising Alliance (DAA) at http://optout.aboutads.info/. If you choose to opt out, you will continue to receive advertisements but they will not be tailored to your interests.

This Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies on third party websites or which are covered by such third parties' privacy policies. For more information, we encourage you to check the privacy policies of these third parties to learn about their privacy practices.

Digital Advertising Alliance

You can also opt out from companies like Google, Instagram, Pinterest, Meta and other participating companies through the Digital Advertising Alliance in the USA: http://www.aboutads.info/choices/. You can also opt out of participating companies from the Digital Advertising Alliance of Canada in Canada: http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe: http://www.youronlinechoices.eu/, or opt out using your mobile device settings.

Third Party Sites

The Teapigs Webstore Site permits you to link to other websites on the Internet through direct links or through applications such as "share" or "like" buttons, and other websites likewise may contain links to the Teapigs Webstore Site. Unless otherwise indicated, prior to visiting the Teapigs Webstore Site or social media accounts, or once you have left the Teapigs Webstore Site or social media accounts, all collection and use of your information you provide is governed by the privacy policy of the other website's or social media account's operators and not by this Policy. We are not responsible for any transactions that occur between you and a third-party website or social media account. We encourage you to review the privacy policies found on such other websites, services, and applications to understand how your information is collected and used by them.

Do Not Track Notice

Because there are not yet common, industry accepted "do not track" standards and systems, our website does not respond to Do Not Track signals. In addition, we may allow other parties to collect personal information from your activity on our website, as described in the "Information Collection and Use" section above and as described in Annex 1 below.

Changes to this Privacy Policy

World Pantry may amend this Policy from time to time. The "Last Updated" legend at the top indicates when this Policy was last revised. Any changes to this Policy will become effective when we post the revised Policy to the Teapigs Webstore Site, so you should check back from time to time.

Contact Us

We value your business and welcome your feedback. Any concerns you have are important to us. If you have further questions about your privacy, please contact us:

WorldPantry.com LLC
2268 Westborough Blvd. STE 302, Box 321
South San Francisco, CA 94080
866-832-7445
teapigs@worldpantry.com

CALIFORNIA CONSUMERS ONLY: Your California Privacy Rights

This Privacy Rights Act Notice ("Notice") provides additional information to California residents whose personal information is collected by us pursuant to California law, including the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act (together with the CCPA, "CPRA"). The purpose of this section is to inform California residents from whom we may collect personal information about certain rights California affords to its residents with respect to personal information. If you are not a California resident, this Notice does not apply to you. Please visit our Privacy Policy ("Policy") for more information. Any capitalized terms undefined in this Notice have the same definition as the Policy.

Right to Know About Personal Information Collected, Disclosed or Sold And Shared

You have the right to request that we disclose to you the following information about personal information we collect from you:

  • Categories of personal information collected;
  • Categories of sources of personal information collected;
  • The business or commercial purpose for collecting or selling personal information;
  • The categories of third parties with whom we share personal information;
  • the categories of personal information that we have sold, and for each category identified, the categories of third parties to whom we have sold that particular category of personal information;
  • the categories of personal information that we have disclosed for a business purpose, and for each category identified, the categories of third parties to whom we have disclosed that particular category of personal information; and
  • the specific pieces of personal information we have collected about you.

Requests to Know

To make a request for any of the information set forth above (a "Request to Know"), please submit a verifiable consumer request pursuant to the instructions below. You may only make a Request to Know twice within a 12-month period. We will acknowledge your Request to Know within 10 business days and will attempt to respond substantively within 45 calendar days. There may be circumstances where we will need an additional 45 calendar days. If we need additional time, we will provide you with notice and an explanation of the reason why we need more time.

The Request to Know must provide sufficient information to allow us to verify that you are the person about whom the personal information was collected, sold or disclosed and must contain sufficient detail to allow us to properly understand, evaluate and respond to your request. If we cannot verify your identity, we will not be able to respond to your request.

You can make a Request to Know the personal information we have about you in the following ways:

  • You may make a request here: ccpa@worldpantry.com
  • You may also make a request by phone by contacting us at 1-888-388-7658.

Once we receive your Request to Know, we will begin the process to verify that you are the person that is the subject of the request (the "Verification Process"). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You will be asked to provide us with two or three pieces of information that will help us to verify your identification.

Information Collected

In the preceding 12 months, we have collected the categories of personal information about California consumers as described in Annex 1 to this Notice. To review these categories, click here.

Information Sold or Shared

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding 12 months.

Certain information collected by World Pantry, including customer email addresses, newsletter or catalog contact information, website traffic data, order information, and customer generated content on the Teapigs Webstore Site, is jointly owned with Teapigs and is jointly accessible by Teapigs to provide the shopping experience to you. This jointly owned information is exclusive to World Pantry and Teapigs and is not shared with other World Pantry business partners. Because Teapigs jointly owns this information with World Pantry, we do not consider Teapigs's access to it to be a "sale" of data between World Pantry and Teapigs under the CPRA.

We offer programs, benefits, and other offerings to consumers related to the collection or retention of personal information that may be deemed a "financial incentive" or "price or service difference" under the CPRA. To review the Worldpantry.com Financial Incentive Notice click here.

We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding 12 months:

  • Personal Identifiers
  • Commercial Information
  • Internet/Network Activity
  • Geolocation Data

For information regarding the categories of third parties with whom we have disclosed these categories of personal information, please see Annex 1.

We do not knowingly sell the personal information of minors under 16 years of age.

Right To Know And Limit Use Of Sensitive Personal Information Collected

We collect and use your Sensitive Personal Information as described in Annex 1.

We do not collect or process sensitive personal information for the purpose of inferring characteristics or for any purposes other than those specified in CPRA Regulations, Article 3, Section 7027(m).

Right To Request Deletion Of Personal Information

You have the right to request the deletion of your personal information collected or maintained by us ("Request to Delete"), subject to certain exceptions permitted by law.

To make a Request to Delete, please submit a verifiable consumer request pursuant to the instructions below. We will acknowledge your Request to Delete within 10 business days and will attempt to respond substantively within 45 calendar days. There may be circumstances where we will need an additional 45 calendar days. If we need additional time, we will provide you with notice and an explanation of the reason why we need more time.

The Request to Delete must provide sufficient information to allow us to verify that you are the person about whom we collected the personal information and must contain sufficient detail to allow us to properly understand, evaluate and respond to your request. If we cannot verify your identity, we will not be able to respond to your request. Additionally, as permitted by law, if the information requested to be deleted is necessary for us to maintain, we will not be able to comply with your request. We will notify you if this is the case.

You can make a Request to Delete in the following ways:

  • You may make a request here
  • You may make a request here: ccpa@worldpantry.com
  • You may also make a request by phone by contacting us at 1-888-388-7658.

Once we receive your initial request to delete, we will need to verify that you are the person that is the subject of the request (the "Verification Process"). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. If we cannot verify your identity, we will not be able to respond to your request. If the information requested to be deleted is necessary for us to maintain as permitted by the CCPA, we will not be able to comply with your request and will notify you this is the case.

We will retain correspondence, documents and information related to any Request to Know, Request to Delete, or Request to Opt-Out for 24 months as required by law.

Right To Opt-out Of Sale Or Sharing Of Personal Information

As explained in Annex 1 of this Policy, we do not sell or share your personal information. If this changes in the future, we will provide you with required notice and the right opt out. As stated above, we and our brand partner Teapigs jointly own certain personal information collected by World Pantry. We do not view our brand partner's joint access to this information as a "sale" of data under the CPRA.

Right to Non-Discrimination for Exercising Consumer Privacy Rights

You have the right not to be discriminated against for exercising any of your privacy rights. This includes us not: (a) denying you goods or services; (b) charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; (c) providing you a different level or quality of goods or services; (d) suggesting to you that you will receive a different price or rate for goods or services or a different level or quality of goods or services; and (e) retaliating against you for exercising your privacy rights.

Right To Correct

You have the right to request that we rectify inaccurate information about you.

Requests to Correct

To make a Request to Correct, please submit a verifiable consumer request pursuant to the instructions below. We will acknowledge your Request to Correct within 10 business days and we will attempt to respond substantively within 45 calendar days. There may be circumstances where we will need an additional 45 calendar days. If we need additional time, we will provide you with notice and an explanation of the reason why we need more time.

You can make a Request to Correct in the following ways:

  • You may make a request here
  • You may make a request here: ccpa@worldpantry.com
  • You may also make a request by phone by contacting us at 1-888-388-7658.

Once we receive your Request to Correct, we will need to verify that you are the person that is the subject of the request through the Verification Process. The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. If we cannot verify your identity, we will not be able to respond to your request. If the information requested to be corrected is necessary for us to maintain as permitted by the CPRA, we will not be able to comply with your request and will notify you this is the case.

We will inform you of our decision to deny or grant your request.

Notice Of Financial Incentive

WorldPantry.com LLC offers programs, benefits, and other offerings to consumers related to the collection, retention, or sale of Personal Information that may be deemed a "financial incentive" or "price or service difference" under the California Privacy Rights Act "CPRA"). These offerings may involve collecting Personal Information from customers who participate, including identifiers such as name, emails address, telephone number and/or other contact information necessary for subscription enrollment. We are providing you with this information so that you may make an informed decision on whether to participate in our programs. Examples of the programs we offer include:

Surveys: We may also offer our customers opportunities to participate in surveys. In exchange for participation you may be offered a financial incentive, such as a discount or a coupon. As part of these surveys we may collect Personal Information, such as your name, preferences, experiences, beliefs, opinions, and other responses to the survey questions. Participation in surveys is governed by the applicable terms and conditions for the survey, which will also describe any financial incentives associated with that survey and how to participate. The specific survey terms will be presented to you at the time of the offer. You can terminate participation at any time as will be explained in the survey terms. Our good-faith estimate of the value of your Personal Information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.

Limited-Time Promotions or Sweepstakes: From time to time, we may offer incentives limited to a specific time period, such as limited-time sweepstakes, contests and other promotions. In exchange for your participation in these promotions, you may be offered a financial incentive, such as a prize. As part of these limited-time promotions or sweepstakes, we may collect your Personal Information, such as your name, email address, and phone number. Participation in a limited-time offer or promotion is governed by the applicable terms and conditions for the program (e.g., Sweepstakes Rules and Prize Acceptance Agreements), which will also describe any financial incentives associated with the promotion and how to participate. The specific terms of such offers will be presented to you at the time of the offer. You can terminate participation at any time as will be explained in the program terms. The value of your Personal Information will be disclosed in the promotion's terms.

One-Time Promotions: In addition to the programs identified above, we may also offer you one-time percentage off coupons, discounts, or other promotions from time to time, such as when you provide us your email address and/or telephone number and agree to receive marketing emails and/or marketing SMS or MMS messages in exchange for a one-time coupon. Such offers may not be available at all times. The specific amount and terms of such offers will be presented to you at the time of the offer. You can terminate participation at any time by contacting us at 1-888-568-8812 and for SMS and MMS messaging you can read the material terms of the program by visiting our Messaging Terms and Conditions Page. Our good-faith estimate of the value of your Personal Information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.

By participating in any of the above promotional programs, you agree that the benefits are reasonably related to the value of the Personal Information collected and retained.

Participation in our promotional programs is always optional, and you can terminate program participation at any time as explained in the applicable program terms. You can also contact us at teapigs@worldpantry.com to unsubscribe or cancel your participation in any program.

Retention Of Personal Information

We will retain your personal information for as long as it is necessary for the purposes set out in Annex 1 and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your personal information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Authorized Agent Information

You may designate an authorized agent to make a request on your behalf under the CPRA.

Authorized agents can make requests under the CPRA by emailing us at email address: ccpa@worldpantry.com. If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with either (1) a power of attorney or (2) signed permission to exercise rights on your behalf. Unless the authorized agent provides a power of attorney, we may also require you to verify your own identity directly with us and directly confirm that you gave the authorized agent permission to submit the request.

Contact For More Information

For information and questions about the use of your personal information or this California Consumer Privacy Section or your rights under California law, you may contact us at ccpa@worldpantry.com.

Changes to This Privacy Policy

This Policy may be revised from time to time for any reason. If this Policy changes, the revised policy will include a new effective date, and we will notify you of such changes by posting the revised policy on this page. Be sure to check the Policy whenever you submit personal information to us.

Colorado, Connecticut And Virginia Consumers Only: Colorado, Connecticut And Virginia Privacy Act Notices

This Notice provides additional information to Colorado, Connecticut, and Virginia residents whose Personal Information is collected pursuant to the Colorado Privacy Act ("CPA"), Connecticut Data Privacy Act ("CTDPA"), and Virginia Consumer Data Protection Act ("VCDPA"). The Notice below applies only to Connecticut, Colorado, and Virginia residents. Please visit our Privacy Policy ("Policy") for more information. Any capitalized terms undefined in this Notice have the same definition as the Policy.

Right To Confirm, Access And Data Portability

You have the right to confirm whether or not we are processing your personal data and to access such personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means. We will respond to your request within 45 days of receipt, unless we request an extension for an additional 45 days to respond.

Request to Delete

You can exercise this right in the following ways:

  • You may make a request here
  • You may make a request here: ccpa@worldpantry.com
  • You may also make a request by phone by contacting us at 1-888-388-7658.

Once we receive your request, we will begin the process to verify that you are the person that is the subject of the request (the "Verification Process"). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. Upon making a request, you should be prepared to provide us with information that will help us to verify your identification. If we cannot verify your identity, we will not be able to respond to your request.

Information Collected

We have collected the categories of personal data about Virginia consumers as described in this Notice in Annex 1. To review these categories, click here: Annex 1.

Right To Request Deletion Of Personal Data

You have the right to request the deletion of your personal data provided by or obtained about you ("Request to Delete"), subject to certain exceptions permitted by law.

To make a Request to Delete, please submit a verifiable consumer request pursuant to the instructions below. We will respond to your request within 45 days of receipt, unless we request an extension for an additional 45 days to respond.

You can make a Request to Delete in the following ways:

  • You may make a request here
  • You may make a request here: ccpa@worldpantry.com
  • You may also make a request by phone by contacting us at 1-888-388-7658.

Once we receive your request to delete, we will need to verify that you are the person that is the subject of the request (the "Verification Process"). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You should be ready to provide us with information that will help us to identify you.

Right To Opt-out Of Sale Of Personal Data

You have the right to opt-out of the sale of your personal data. Certain laws define the "sale" of personal data as the exchange of personal data for monetary or other valuable consideration by a controller to a third party. As explained in Annex 1 of this Policy, we do not and will not sell your personal data. As stated above, we and our brand partners jointly own certain personal data collected by World Pantry. We do not view our brand partner's joint access to this information as a "sale" of data under the VCDPA.

Right To Non-discrimination For Exercising Consumer Privacy Rights

You have the right not to receive discriminatory treatment for exercising your privacy rights, including by exercising the rights specified herein. As the Right to Non-Discrimination is effective across the board, there is no specific "request" that you need to make in order to exercise this right.

Right To Opt Out Of Data Processing For Targeted Advertising

We do not process your data for purposes of targeted advertising.

Right To Correct

You have the right to request that we rectify inaccurate information about you ("Request to Correct").

To make a Request to Correct, please submit a verifiable consumer request pursuant to the instructions below. We will attempt to respond substantively within 45-90 days.

Requests to Correct

You can make a Request to Correct in the following ways:

  • You may make a request here
  • You may make a request here: ccpa@worldpantry.com
  • You may also make a request by phone by contacting us at 1-888-388-7658.

Once we receive your request to correct, we will need to verify that you are the person that is the subject of the request (the "Verification Process"). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You should be ready to provide us with information that will help us to identify you.

Right To Opt-out Of Profiling

You have the right to opt out of the processing of your personal data for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects ("Request to Opt Out of Profiling").

Requests to Opt Out of Profiling

You can make a Request to Opt Out of Profiling in the following ways:

  • You may make a request here
  • You may make a request here: ccpa@worldpantry.com
  • You may also make a request by phone by contacting us at 1-888-388-7658.

Once we receive your request, we will need to verify that you are the person that is the subject of the request (the "Verification Process"). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You should be ready to provide us with information that will help us to identify you.

Right To Appeal

You have the right to appeal our decision to deny any of your privacy rights requests above. Within 60 days of receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to the Virginia Attorney General by visiting their website, https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint.

Requests to Appeal

You can make a Requests to Appeal in the following ways:

  • You may make a request here
  • You may make a request here: ccpa@worldpantry.com
  • You may also make a request by phone by contacting us at 1-888-388-7658.

Retention Of Personal Data

We will retain your personal data for as long as it is necessary for the purposes set out in the Privacy Policy and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your personal data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Annex 1
Notice of Collection, Use, and Disclosure
See our full Privacy Policy here
See California Privacy Rights here
See Colorado Privacy Rights here
See Connecticut Privacy Rights here
See Virginia Privacy Rights here

Category of Information Collected

Examples

Collected From

Purposes

Disclosed to

Sold or Shared

Retention Period

Personal Identifiers

Name, mailing address, telephone number, email address, and credit card information, including credit card number and expiration date.

You when you visit the Teapigs Webstore Site (including your online activities on the Teapigs Webstore Site), place an order, purchase a product (through the Teapigs Webstore Site, in person, or on the phone), request newsletters or reminder services, make an inquiry, post a customer review, or enter one of our contests or promotions.

We may also collect information from third-party sources, including our brand partners and their websites, and third-party service providers.

To process and fulfill your orders, and to notify you of your order status;

To respond to requests for newsletters or reminder services and to administer contests and notify you if you win;

To notify you about important changes to our web sites, new services, or special offers;

To provide you with a customized user experience;

To improve our business operations, properties, communities, services, the Teapigs Webstore Site, and social media;

To send promotional communications or offers (unless you have requested that we not send such communications);

For marketing, research, legal, and other business purposes; and

To comply with our policies, procedures, and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes, and enforcing our legal agreements and policies

Our associated brand partners, who jointly own certain personal information collected on the Teapigs Webstore Site;

Consultants, service providers, and contractors that we use to support our business and operations (e.g., shipping, e-mail distribution, market research, name and address verification, promotions management and payment processing, processing credit card payments, engaging technical support for the Teapigs Webstore Site, or performing analysis related to the Teapigs Webstore Site) who have agreed to keep the information confidential and use it only to provide the applicable services;

Third-party companies we work with who help to gather information from you or help us to communicate with you, and assist with data analytics;

Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests;

An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of World Pantry or its affiliates including any negotiation thereof;

To provide you with improved services, we may use aggregated pools of data (without personal identifiers) for research and commercial purposes; and

We may also provide aggregate statistics about our sales, traffic patterns, and related site information to reputable third parties, but these statistics are fully and permanently anonymized and do not include any personally identifiable information.

 

N

We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Commercial Information

Customer order information, purchase history, and other customer-generated information.

N

Internet / Network Activity

IP address, information collected through cookies, browsers you used to access the Teapigs Webstore Site and services, webpages viewed, time spent on webpages, links clicks, transactions entered into, site-navigation patterns, referring website addresses and other diagnostic data from your use and interaction with the Teapigs Webstore Site.

Your computer or mobile device, through your online activities and interactions with us, including, without limitation, your purchase of products, your online activity on the Teapigs Webstore Site, and on our social media platforms or through our third-party sources.

The Teapigs Webstore Site collects browser and device information (including IP address) and information collected through cookies and other similar technologies.

Analyze and track usage of our services including the Teapigs Webstore Site, our brand partner sites, and social media accounts;

To better understand how you use the Teapigs Webstore Site and services;

To enhance, modify, or improve the Teapigs Webstore Site, businesses, services, and products;

To send promotional communications or offers (unless you have requested that we not send such communications);

For other marketing, research, legal, and other business purposes; and

To comply with our policies, procedures, and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes, and enforcing our legal agreements and policies

Our associated brand partners, who jointly own certain personal information collected on the Teapigs Webstore Site;

Consultants, service providers, and contractors that we use to support our business and operations (e.g., shipping, e-mail distribution, market research, name and address verification, promotions management and payment processing, processing credit card payments, engaging technical support for the Teapigs Webstore Site, or performing analysis related to the Teapigs Webstore Site) who have agreed to keep the information confidential and use it only to provide the applicable services;

Third-party companies we work with who help to gather information from you or help us to communicate with you, and assist with data analytics;

Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests;

An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of World Pantry or its affiliates including any negotiation thereof.

N

We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Geolocation Data

Location of your computer or mobile device using geolocation and other technology such as GPS, Wi-Fi, Bluetooth and cell tower proximity.

N

Sensitive Personal Information

Personal identification numbers, including social security, driver's license, passport, or state ID card numbers; account or debit or credit card numbers; consumer's geolocation; consumer's racial origin, religious beliefs, or union membership; consumer's genetic data.

You when you visit the Teapigs Webstore Site (including your online activities on the Teapigs Webstore Site), place an order, purchase a product (through the Teapigs Webstore Site, in person, or on the phone), request newsletters or reminder services, make an inquiry, post a customer review, or enter one of our contests or promotions.

We may also collect information from third-party sources, including our brand partners and their websites, and third-party service providers.

To process and fulfill your orders, and to notify you of your order status;

To respond to requests for newsletters or reminder services and to administer contests and notify you if you win;

To notify you about important changes to our web sites, new services, or special offers;

To provide you with a customized user experience;

To improve our business operations, properties, communities, services, the Teapigs Webstore Site, and social media;

To send promotional communications or offers (unless you have requested that we not send such communications);

For marketing, research, legal, and other business purposes; and

To comply with our policies, procedures, and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes, and enforcing our legal agreements and policies.

 

N

We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Business-to-Business ("B2B") Information

Name, phone number, address, email address and other contact and relationship information consistent with your role in facilitating the business relationship.

You, if you are a contact person for any of our business partners, vendors, distributors, suppliers, service providers, contractors, or other entities with which we have a business relationship or potential business relationship.

For internal purposes, including to contact you, send and receive information, and otherwise facilitate the business relationship.

We do not disclose B2B Information outside our business relationship without your consent.

N

We will retain your B2B Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.