my order

I made a mistake – can I edit or cancel my order?

Accidents happen! If you need to edit or cancel your order contact our customer services on 212 705 8723 or from our contact page. We aren’t able to amend this over weekends, so it’s best to give us a call Monday morning to make sure we don’t ship your order before you’re ready.

why hasn't my discount code worked?

There’s a few things to check. Firstly, our site can only accept one discount code at a time – so if you’re lucky enough to have more than one make sure you pick well to get the best deal! Secondly, make sure you double check the t&cs of each code, as not everything is included in all codes, and some codes are single use only. Please note customers details will be checked against the current customer database during checkout, and any invalid codes will be removed. If your code still isn’t working, you can get in touch from our contact page or call us on 212 705 8723

how long will I have to wait for my order?

Once you have placed your order, we'll process it within 3 working days. If you choose our Express service, your teas will be delivered within 1-2 days after shipping. If you choose Ground Shipping then the vast majority of deliveries are made within 2-5 days of dispatch, but on the odd occasion they may take longer. We can make good tea but unfortunately we can’t solve all the problems of the postal service. Check out our shipping page for more info.

Which couriers do you use?

Our standard Ground Shipping is with UPS, which is a 2-5 working day service. You can also make use of our Express Shipping service with UPS which is a 1-2 working day service. Usually you'll receive your order (no matter the method you choose) within 5 working days. Please allow up to 7 working days for orders before getting in touch though, as we can't take any action until after that period of time! Some orders just take a little bit longer.