FAQs

my order

I made a mistake – can I edit or cancel my order?

Accidents happen! If you need to edit or cancel your order, contact our customer service team as quickly as possible at (866) 832-7445 or teapigs@worldpantry.com. We'll do our best to adjust your order before it ships!

why hasn't my discount code worked?

There are a few things to check. Firstly, our site can only accept one discount code at a time – so if you’re lucky enough to have more than one, make sure you pick well to get the best deal! Secondly, make sure you double check the t&cs of each code, as not everything is included in all promotions, and some codes are single-use only. Additional promotions won't apply on subscription orders. If your code still isn’t working, you can contact us at (866) 832-7445 or teapigs@worldpantry.com.

how long will I have to wait for my order?

When you order by the cutoff time Monday through Friday (excluding major holidays), most orders will ship that same day. Note that the cutoff time is in the time zone of the order's destination. Some circumstances may result in delayed shipping or delivery:

  • Credit card payment issue
  • Incorrect shipping addresses
  • Orders held because items are out of stock. On infrequent occasions, we may be out of stock in your region’s warehouse. In this case your order may take longer as we await product or ship from an alternate warehouse if available. We will contact you if this happens.
  • Carrier issues (severe weather, etc.)

What if you are not home? The delivery driver will use her discretion as to whether she will require a signature or if she will leave the package at the door, with a building manager, or with a neighbor. If the delivery driver does determine that she needs a signature, then she will make several attempts to secure one.